Question 1

What is a VPN?

Accepted Answer

A virtual private network creates an encrypted connection between your device and a VPN server, so your traffic travels through a protected tunnel rather than directly over the local network.

Question 2

What does Sitrava protect?

Accepted Answer

Sitrava encrypts the connection between your supported device and the Sitrava VPN server, adding a layer of protection when using public and shared Wi-Fi.

Question 3

Does a VPN make me completely anonymous?

Accepted Answer

No. Sitrava does not promise absolute anonymity and does not make you untraceable. A VPN is one control in a wider security posture.

Question 4

Is Sitrava intended for lawful use?

Accepted Answer

Yes. Sitrava is designed for legitimate privacy, cybersecurity and authorised remote-access purposes. Customers must not use the service to commit unlawful acts.

Question 5

Which devices are supported?

Accepted Answer

Windows and macOS are available; Linux is in beta; iOS and Android are coming soon. See the Apps page for detail.

Question 6

How many devices can I register?

Accepted Answer

Personal plans support up to 10 registered devices. You can remove devices at any time from your account portal.

Question 7

Which countries have available servers?

Accepted Answer

See the Server Locations page. Only regions with confirmed operational infrastructure are listed.

Question 8

Does Sitrava slow down my connection?

Accepted Answer

Any VPN introduces some overhead. Speed depends on your network, the chosen server region, the protocol and the destination service.

Question 9

Can connection speed vary?

Accepted Answer

Yes. Speed varies with distance to the selected server, network conditions and the destination service's own capacity.

Question 10

How do I enable auto-connect?

Accepted Answer

From the Sitrava app settings, add networks you consider trusted; the VPN will connect automatically when you join any network not on that list.

Question 11

What is a kill switch?

Accepted Answer

The kill switch blocks network traffic if the VPN connection unexpectedly drops, so unencrypted traffic does not leak while the tunnel is down.

Question 12

Which protocols are supported?

Accepted Answer

WireGuard and OpenVPN are available today. IKEv2/IPsec is planned. Availability varies by platform during rollout.

Question 13

How do I cancel?

Accepted Answer

From your account portal, open Subscription and choose Cancel. Cancellation is available without needing to telephone sales.

Question 14

Does the subscription renew automatically?

Accepted Answer

Yes. Monthly subscriptions renew monthly and annual subscriptions renew annually until cancelled. Renewal amount and date are shown in your account.

Question 15

How do refunds work?

Accepted Answer

See the Refund Policy for eligibility. Approved refunds are returned to the original payment method.

Question 16

How is my data handled?

Accepted Answer

See the Privacy Policy and the Trust Centre data-handling table for the categories of data processed and their purposes.

Question 17

How do I report abuse?

Accepted Answer

Use the Contact form and select Report abuse, or email support with details. Credible reports are investigated.

Question 18

How do I contact business sales?

Accepted Answer

Use the enquiry form on the Business page or email management@sitrava.online.

Question 19

What happens if the service is unavailable?

Accepted Answer

Confirmed material incidents are communicated on the service-status page and, where appropriate, by email.

Question 20

Can Sitrava guarantee access to every website or service?

Accepted Answer

No. Sitrava cannot guarantee access to any third-party website or service. Availability may be affected by the destination service's own policies, network conditions or local requirements.

Frequently asked questions