Trust Centre
Trust Centre
This page is maintained by Clicked IN FZE LLC to answer common questions about the Sitrava service. It is a statement of current practice, not an independent certification.
1. Product status
Operating — subscriptions open. Sitrava is operating. Applications are released for Windows, macOS, iOS and Android, published server locations are live and verified, and subscriptions are open in AED.
What was confirmed before subscriptions opened
1. Released applications
Supported operating systems, minimum versions, installation instructions and approved application downloads.
2. Service infrastructure
Actual available locations, service capacity, operational limits and an accurate public status route.
3. Technical disclosures
Only technically verified information about connection methods, security controls, logging practices and known limitations.
4. Customer terms
Approved subscription, renewal, cancellation, refund, billing and service-availability terms.
5. Payment arrangements
Confirmed merchant-of-record, payment provider, currency, tax and receipt arrangements.
6. Support and incident routes
Published support hours, customer-support process, abuse route, vulnerability route and service-incident escalation process.
None of these items are represented as available until they are implemented, approved and published with accurate supporting information.
2. Service boundaries
Encryption applies between your device and the Sitrava server. It does not remove the security, privacy or legal responsibilities associated with the destination service.
- Sitrava does not currently operate a customer account system.
- Sitrava does not currently take payments or sell subscriptions.
- Sitrava does not publish server locations until they are operational and approved for publication.
- Sitrava does not claim a no-logs policy, independent certification, absolute privacy, guaranteed security, unrestricted access or anonymity.
- A VPN does not protect a compromised device, account, browser or destination service.
- A VPN connection does not make every activity anonymous or secure.
- Sitrava is intended for lawful privacy and security use and must not be used to bypass laws, access controls, workplace rules or platform restrictions.
- Users remain responsible for complying with applicable laws, workplace requirements and third-party terms.
3. Privacy approach
Account details, subscription and payment records, support correspondence, and operational connection metadata such as session duration and data volume. Account and billing records are retained for the period required by UAE law. Operational connection metadata is retained for up to 30 days. Full detail is set out in the Privacy Policy.
4. Logging approach
Sitrava keeps the minimum account and operational records needed to run subscriptions, protect the network and meet UAE record-keeping obligations. Browsing history is not recorded. The Privacy Policy sets out each category and its retention period.
5. Security measures
- Traffic between a supported device and a Sitrava server is encrypted in transit.
- Account credentials are stored using salted password hashing.
- Card details are entered on the payment gateway and are never held by Sitrava.
- Billing systems are separated from the systems that carry connections.
6. Support and abuse contact
- Support and general enquiries
- management@sitrava.online
- Abuse and security reports
- management@sitrava.online
7. Service status
Operational status is published at /status.
Identity
- Trading name
- Sitrava
- Legal entity
- Clicked IN FZE LLC
- Merchant of record
- Clicked IN FZE LLC
- Operating address
- Business Center, Publishing City Free Zone, Sharjah, United Arab Emirates