Legal
Refund Policy
When a Sitrava subscription can be refunded, how to ask, and how long it takes.
Merchant of record
Subscriptions are sold by Clicked IN FZE LLC, Business Center, Publishing City Free Zone, Sharjah, United Arab Emirates. All amounts are charged in AED.
14-day refund window
A first subscription to Sitrava can be refunded in full if the request is made within 14 days of the initial payment. This applies once per customer and covers both monthly and annual plans.
Renewals
Renewal payments are not refundable after the renewal date, because the renewal can be prevented at any point beforehand by cancelling from the account page. Where a renewal was taken after a cancellation was correctly submitted, the payment is refunded in full.
Exclusions
- Requests made more than 14 days after the initial payment.
- Second and subsequent subscriptions on the same account or payment method.
- Accounts closed for a breach of the acceptable-use policy.
- Charges disputed with the card issuer while a refund request is already open.
How to request a refund
Email management@sitrava.online from the account email address, quoting the payment reference shown on your receipt. No reason is required inside the 14-day window.
Processing
Approved refunds are confirmed by email within one business day and returned to the original payment method by the payment gateway. Funds typically appear within 5 to 10 business days, depending on the card issuer. Access to the service ends when the refund is issued.
Related documents: Subscription Policy and Terms of Service.