Legal
Subscription Policy
How Sitrava subscriptions run, renew and end.
Plans and duration
Sitrava subscriptions run for a fixed interval: one month or one year, starting on the date the payment is confirmed. Personal plans allow one active device; multi-device plans allow five devices signed in at the same time on one account.
Prices and tax
Prices are shown in AED on the plans page and include UAE VAT where applicable. The amount charged is the amount displayed at checkout before payment. Clicked IN FZE LLC is the merchant of record and appears on your statement.
Automatic renewal
Subscriptions renew automatically at the end of each interval, at the price then published, until cancelled. A renewal reminder is emailed to the account address seven days before an annual renewal and three days before a monthly renewal.
Price changes
A price change never applies to an interval already paid for. If a renewal price changes, notice is emailed at least 30 days before the renewal date, and the subscription can be cancelled before it takes effect.
Cancellation
A subscription can be cancelled at any time from the account page or by emailing management@sitrava.online from the account address. Cancellation stops the next renewal; access continues until the end of the interval already paid for.
Suspension
Access can be suspended where a payment fails, where the account is used in breach of the acceptable-use policy, or where required by law. Failed payments are retried for seven days before the subscription lapses.
What the subscription covers
The subscription provides account access to the released Sitrava applications and the published server locations. Encryption applies between your device and the Sitrava server; traffic continues to its destination service after it leaves that server.
Related documents: Refund Policy and Terms of Service.