Support
Support
One contact route, described accurately.
What support covers today
Support covers installation and connection troubleshooting on the released Windows, macOS, iOS and Android applications, subscription and billing questions, refunds inside the published window, account recovery, and questions about what the service does and does not cover.
How to get in touch
- Use the contact page for support and billing enquiries.
- Email management@sitrava.online.
- Telephone +971 52 483 2257, Sunday to Thursday, 09:00–18:00 (GST).
Response targets and escalation
- Email is staffed Sunday to Thursday, Sunday to Thursday, 09:00–18:00 (GST), with a first response target of one business day.
- Unresolved cases are escalated to the service manager after three business days, and complaints are answered within five.
- Billing, cancellation and refund requests are handled by email from the account address.
- Account recovery is confirmed against the account email and the last payment reference.
- Support does not cover third-party software, destination services, or advice on circumventing any law or service term.
Security issues affecting this website should be reported through the vulnerability disclosure page.